Escape Tuscaloosa

FAQ

FAQ

What is an escape room?

An escape room is a physical and mental adventure game. Players will follow a sequence of clues, hints, puzzles, riddles, and strategy with a tactical approach. You have a task at hand and the goal is to escape/exit the game within the allotted time (in our case – 60 minutes). You need to make the most of your surroundings, your team, and your own ability.

When should I arrive? 

Please arrive 15 minutes before your scheduled game time. We have waivers for you to sign and would like to give you the scoop on your room and a few ‘housekeeping’ rules (we'll try not to bore you!).

What if I'm late?

We will allow you to start the game if you arrive within 15 minutes of your allotted appointment but that time will be deducted from your 60 minutes.

Am I locked in the room for an hour?

Maybe. Just kidding! You are NOT actually locked in the room. Legally, we can’t do that to you. So, if enclosed spaces aren't your thing, if you have to use the restroom or really need to take a phone call (for example) – please go ahead and do so. It only hinders your time so it is no deterrent to us.

Can I use my phone?

You can, but we will ask you to leave. For the purpose of your gaming experience, we ask that you do not use your phone. Please NO photos and NO videos in the rooms. Don’t be that guy.

What should I wear?

Wear comfortable clothes and shoes!

Why are there a minimum and maximum number of players in booking each room?

Our minimum number of participants that you can book is FOUR. We feel that this is the smallest number required to complete each room. Our maximum is EIGHT. Any number over eight is a lot of heads and personalities in one room BUT it's not a deal breaker. If you have more or less, call us to chat.

What is the age requirement?

We require that players 14 and under be accompanied by an adult. While it is possible for a player under 14 to be very involved in the game, there are many aspects to the game plan that we feel a parent or guardian would be an asset to. Please note, by law, we need a waiver to be signed by a parent or guardian for any participants, aged 19 and under.

Can I bring in food and drinks?

NO. We do not allow any outside food or beverage.

Do you offer refunds?

We offer the ability to reschedule your game if you contact us at least 48 hours prior to your game start time. We will accommodate you at another available date/time.