FREQUENTLY ASKED QUESTIONS
What is an escape room?
An escape room is a physical and mental adventure game for all ages. Players will follow a sequence of clues, hints, puzzles, riddles, and strategy with a tactical approach. You have a task at hand and the goal is to escape/exit the game within the allotted time (in our case – 60 minutes). You need to make the most of your surroundings, your team, and your own ability.
When should I arrive?
Please arrive 15 minutes before your scheduled game time. We have waivers for you to sign and would like to give you the scoop on your room and a few ‘housekeeping’ rules (we'll try not to bore you!).
What if I'm late?
We will allow you to start the game if you arrive within 15 minutes of your allotted appointment but that time will be deducted from your 60 minutes.
Am I actually locked in the room for an hour?
Maybe. Just kidding! You are NOT actually locked in the room. Legally, we can’t do that to you. So, if you need some fresh air, or you have to use the restroom, or need to take a phone call – please go ahead and do so. But remember, time is of the essence.
Can I use my phone?
You can, but we will ask you to leave the room first. For the purpose of your gaming experience, we ask that you do not use your phone. Please NO photos and NO videos in the rooms.
What should I wear?
Wear comfortable clothes and shoes!
Why are there a minimum and maximum number of players in booking each room?
Our minimum number of participants that you can book is TWO. We feel that this is the smallest number required to complete each room. Our maximum is EIGHT. Any number over eight is a lot of heads and personalities in one room BUT it's not a deal breaker. If you have more or less, call us to chat.
What is the age requirement?
Any age. We require that players 14 and under be accompanied by an adult. While it is possible for a player under 14 to be very involved in the game, there are many aspects to the game plan that we feel a parent or guardian would be an asset to. Please note, by law, we need a waiver to be signed by a parent or guardian for any participants, aged 19 and under.
Can I bring in food and drinks?
We prefer that you do not bring any food or beverage INSIDE the rooms. However, we can host parties with food and drink - please call to discuss further.
Can I book multiple rooms?
Yes. Please do. When booking multiple rooms online you may have to enter your credit card information for each room. If you have a large group, 8+ we recommend calling in advance. You might qualify for a group rate.
Do you offer refunds?
We offer the ability to reschedule your game if you contact us at least 24 hours prior to your game start time. We will accommodate you at another available date and time.
Is Escape Tuscaloosa a Franchise?
No. It is a one-of-a-kind, privately owned business.